When they get older logo


Service directory for older peopleWhere can you go for more help?

If you’ve a specific challenge, these organisations may be able to help.


Age UK. The biggest charity working with older people and a provider of services as well as information.

Independent Age. Charity that offers advice, a helpline and a telephone service to keep in touch with older people.

Hospice UK National charity for hospice care, supporting over 200 hospices in the UK. Parent of Dying Matters.

Care Quality Commission. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. Inspects and reports on a wide range of care organisations in the UK.

Carers UK. Campaigning and support group for carers at every stage of life.

Centre for Ageing Better Campaigning group with interesting reports on facilities and aids to improve life as we age.

Older people ageing and caring. Healthy ageing and caring advice from the NHS.

The Abbeyfield Society. National charity helping to alleviate loneliness in older people by providing care, support and housing.

Following the headlines

The UK media is growing its coverage of age-related news and discussions.

  • The Telegraph tends to focus on financial issues, including the cost of care, and has a regular column answering questions about pensions. (It also has the least imaginative picture editor who tends to reuse the wrinkly hands approach.) You will need to pay for a subscription to read most articles.
  • The Times is also behind a paywall, and is increasingly interested in eldercare issues, especially finance.
  • The Guardian has been reporting on social care and other factors around the care of older people for some time, and has relevant articles most days.
  • The Mail and The Express tend to look for health scare stories, so it’s worth reading those in association with the two Behind the Headlines sites mentioned below for a more rounded picture.

All of these media organisations tend to focus on what’s happening in England in care and the NHS. Scottish news is easier to find in regional press.

The BBC website regularly covers health and care stories from around the UK.

  • NHS Behind the Headlines Great site analysing health stories appearing in the media and advising whether there’s really something to worry about
  • British Heart Foundation Behind the Headlines Similar purpose to the the NHS version, explaining news stories and giving a balanced view from experts

Health advice

Heatwave planning. Guidance for NHS and care providers in England to protect the vulnerable in heatwaves, giving useful tips and some insight into what we should be able to expect from services


Alzheimers Society. Helpful on all aspects of dementia.

Lewy Body organisation. Charity focusing on Lewy Body dementia.


Patients Association An independent, campaigning patient charity offering some useful advice on topics such as making complaints, advance decisions and next of kin status

Patient Highly regarded UK website offering articles and advice on a wide range of medical issues

NHS Wales Advice on medical topics and living well, plus finding local services

NHS Inform in Scotland Helping you to make the right healthcare choices

Macular Society Beating the fear and isolation of macular disease with world-class research, and the best advice and support

Healthwatch England Independent champion for people using health and social care services in England

Parliamentary and Health Services Ombudsman Making a complaint about NHS England and other government departments

The Independent Sector Complaints Adjudication Service Patient complaints adjudication service about private healthcare providers

Healthcare funding

Our guide to claiming NHS Continuing Healthcare funding. Theoretically the NHS funds the care of anyone with primary health needs, and our guide can help you through the process.

BeaconCHC Social enterprise offering consumers free advice, clear info & expert casework on NHS continuing healthcare funding Working in partnership with key charities and the NHS.

Care providers

Care UK. UK’s largest independent provider of care. Search locally for care providers.

Good Care Guide. Find, rate and review care homes and homecare agencies.

UK Care Guide. Site for people looking for care and advice on the legal and financial issues related to care.

Jewish Care. The largest health & social care organisation serving the Jewish community in London & the south east of England.

Independent living

Live-in care hub Information resource around arranging live-in home help


AccessAble. Accessibility guide covering thousands of places.

British Red Cross. Borrow a wheelchair or a commode. Also helps with getting people home from hospital.


Tax help for older people An independent charity working for older people on low incomes to manage their taxes.

Local authorities and health trusts

Finding the information you need for your particular circumstances and location can be difficult. Local trust and authorities have different ways of approaching health and social care, so often generic advice can only be a starting point. If any elderly person is leaving hospital, they may well be contacted automatically by social services to assess whether they are able to safely go home and what help they might need.


Please note that When They Get Older is not responsible for content on third party websites or the advice, products or services they may offer. While we aim to keep this page up to date, you may find that organisations and details change from time to time.